FAQ
1 Products and Services
1.1 Do you provide catering services?

Yes, we certainly do. We can provide catering services for any of your special events, be it custom made trays, to individual gift boxes. Please contact us at info@bateel.com for more details.

1.2 What does Bateel mean?

Bateel is the young offshoot of a Date Palm tree.

1.3 Where do your dates come from?

All of our Dates are grown on Bateel’s farms in the Middle East where the terroire for date growing is the best in the world. We take pride in our organically grown dates which have been farmed the same traditional ways for generations. 

1.4 Are your dates organic?

Dates grow and thrive in harsh desert conditions and Bateel farmers still adhere to traditional farming methodologies which require no chemical fertilizers or pesticides. However, we are not USDA certified organic

1.5 How do I store Dates?

To maximum the life of your gourmet dates it is best to store them in the fridge, and they should remain fresh for up to 6 months. However, keeping them outside the fridge is also fine but depending on the level of humidity in your area they may dry slightly after a few weeks.

1.6 Can I have dates if I’m diabetic?

While dates contain high amounts of natural sugars, they are actually a low glycemic index food and do not raise blood sugar levels in very small quantities.

1.7 Are your products gluten free?

All our dates, date chocolates and origin chocolates are gluten free.

1.8 What is origin chocolate?

Origin chocolate is made from cacao beans cultivated in limited quantities and harvested from a specific region. Bateel’s chocolate suppliers travel the world in search of select beans that will emanate just the right bouquet for choice couvertures.

1.9 Can I make a customized gift box?

Yes! Please email us at info@bateelusa.com and let us know what you would like made.

1.10 Do your products contain nuts?

Some of our products contain nuts and all are are processed in a facility that uses nuts. Although we don’t use peanuts or walnuts in any products.

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