Returns Policy

Returns and Exchanges

When you place an order with Bateel USA, we ensure that your gift will arrive in perfect condition. To ensure food safety and preserve the quality of our chocolates (especially during the warm months and in southern states), we send your gifts with ice packs to protect against heat damage. Our thorough packaging process and unconditional product guarantee ensures your Bateel gift will arrive in perfect condition.

Bateel USA does not accept returns for unwanted products. However, if you experience a quality issue, or your gift is damaged upon arrival then please contact us immediately at info@bateelusa.com or call us at 1-248-885-8006 so that our team can work with you to address the issue.

Thank you for considering Bateel!