Shipping Info

Our shipping method ensures the condition and temperature of your package are controlled and maintained and your gift arrives in perfect condition, regardless of the weather. All our items are placed in sturdy luxurious gift boxes and wrapped in Bateel cellophane and paper to create the ultimate gifting experience.

We aim to process all orders within 2 business days of receiving them. However, during the seasonal busy periods this turnaround time might be slightly longer (up to 3 business days).

The daily order cut-off is at 1:00 PM EST. An order placed after 1:00 PM EST, will be as if the order were placed the following day.

Bateel USA ships to U.S. and Canadian addresses (including Alaska and Hawaii). We offer a variety of shipping options, including Ground, 2nd Day and Next Day delivery.

Shipping options, please note delivery time frames do not take into account the order fulfillment time of 2 days:

  • Ground shipping: 2-5 business days depending on location.
  • 2nd Day: 2 business days with delivery by 8pm on the 2nd day.
  • Next Day: Next day delivery by 8pm. 
  • Chocolate products are shipped out only on Monday thru Thursday to maintain product quality.
  • Due to the delicate nature of our chocolate product, we do not ship chocolate over the weekends for arrival on Mondays.
  • ALL CHOCOLATE PRODUCTS ARE SHIPPED USING 2nd DAY AIR AND THERE IS A $10 SURCHARGE PER CHOCOLATE PRODUCT PURCHASED.

THANK YOU!